Mon-Fri 9:30am to 6:00pm Sat 9:30am-2:00pm       
70 West Green Road, London, N15 5NS       

0208 802 1114  

Terms and Conditions - Website Terms of Use

1. BASIS OF AGREEMENT

DawlingTravel.com is a trading name of Flight Connection Limited whose registered office is at 93 Newman Street, London, W1T 3EZ.  These Conditions, which may be amended from time to time, govern the use of the dawlingtravel.com website ('the Website'). Accordingly, by using the Website you are deemed to accept these Conditions without modification by you. If you do not agree with these Conditions you are not authorised to use the Website.

 

2. USE OF THE WEBSITE

2.1 You acknowledge that your use of the Website does not constitute a contract or other agreement between you and us and that the Website solely provides a venue for us to advertise our products and services.  The Booking Conditions, as shown to you during the booking process coupled with the Terms and Conditions, govern all bookings with dawlingtravel.com.

2.2 We grant you the right to access the Website for your personal and non-commercial use. You may for your own use only, view, copy and print out materials included on it (except for any source codes).

2.3 Subject to clause 2.2, you may not modify, copy, distribute, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Website, its contents and any related software.

2.4 You warrant to us that you will not use the Website for any purpose that is unlawful or prohibited, or not authorised, by these Conditions.

2.5 You acknowledge that the inclusion of hyperlinks on the Website does not imply any endorsement by us of the material on such websites or any association with their operators and that if you use these hyperlinks you will be leaving the Website.

 

3. INTELLECTUAL PROPERTY RIGHTS

You acknowledge that the copyright in and all other intellectual property rights in the Website, its contents and the underlying software and any related software belong to, or are licensed to us and that, except as provided by these Conditions, you will acquire no rights in the Website, its contents and/or the underlying software and/or any related software.

 

4. VIRUSES

Whilst we will take reasonable steps to exclude viruses from the Website, we cannot guarantee such exclusion and no liability is accepted for viruses. You are recommended to take all appropriate safeguards against viruses before accessing the Website, its contents and the underlying software and/or any related software.

 

5. OUR OBLIGATIONS AND DISCLAIMER

5.1 We may at any time and for any reason correct without liability any typographical, clerical or other error or omission in the information contained on the Website, and we reserve the right to make amendments and/or improvements of or to the Website at any time.

5.2 The material featured on the Website is provided on an "as is" and "as available" basis.  The descriptions given on the Website are based on information passed to us.   Accordingly we do not give any warranty (express or implied) or make any representation that:

5.2.1 The material will be suitable for any particular requirement of yours or use by you;

5.2.2 Our online service will operate error free or without interruption or that any errors will be corrected; or

5.2.3 The material is complete, accurate or up to date.

5.3 We have no liability for any errors or omissions in postings or for hyperlinks contained on the Website. We shall exercise reasonable care in compiling the Website; however we have no liability for any action (or any lack of action) taken by any person or organisation, wherever they are based, as a result, direct or otherwise, of information contained on the Website.

 

6. LIABILITY

6.1 Subject to clauses 6.2 and 6.3, our liability, and the liability of our agents, employees and sub-contractors, to you or any other party for any loss or damage whatsoever arising in connection with the Website, its contents or any use of it or them (whether under these Conditions or any contract or in consequence of misrepresentation, mis-statement or tortious act or omission, or otherwise, including, without limitation, liability for negligence or breach of statutory duty) is limited as follows:

6.1.1 No liability is accepted for any financial loss or loss of anticipated savings, profits or otherwise;

6.1.2 No liability is accepted for any consequential loss or damage, costs, expenses or other claims for consequential compensation whatsoever (whether or not we have been advised of the possibility of such loss occurring); and/or

6.1.3 All other liability is limited to damages not exceeding £50 payable in respect of any single incident or series of connected incidents.

6.2 Nothing in these Conditions shall exclude our liability for death or personal injury as a result of negligence.

6.3 In accordance with the Consumer Transactions (Restrictions on Statements) Order 1976 nothing in these Conditions shall affect your statutory rights as a consumer.

 

7.  MATTERS BEYOND OUR REASONABLE CONTROL

If we cannot provide you with access to the Website and/or the on-line services in accordance with these Conditions because of something beyond our reasonable control, including (without limitation) act of God, lightning, flood, exceptionally severe weather, fire, explosion, war, civil disorder, industrial disputes, acts or omissions of persons for whom we are not responsible (including telecommunications and internet service providers) or acts of local or central Government or other competent authorities, we will not be liable to you as a result.

 

8. YOUR INFORMATION

When you request a quotation, make a booking, enter a competition, ask that we add your mobile to our SMS offer service or sign up for our email newsletter, information about you is collected. Website usage information is collected using cookies.

The information we collect is to process your booking. To fulfil your booking we are required to pass relevant information on to our suppliers, for example airlines and hotels. We will email and / or text you about other products we feel may be of interest to you.

We will not share your information for marketing purposes with any other companies. We may be required to share your information with public authorities such as customs, border control and immigration, if required by them or required by law.

Your personal data may be stored, used and otherwise processed within the UK and/or any other country/ countries of the European Economic Area (EEA). EEA countries are all member states of the European Union together with Norway, Iceland and Liechtenstein. We may also store, use or otherwise process personal data outside the EEA. Data protection laws may not be as strong outside the EEA as they are in the EEA. Personal data will not be transferred to a country outside the EEA unless (1)The country to which it is transferred is one which the European Commission considers to provide an adequate level of data protection or (2) The personal data is transferred to a United States company which has signed up to the Privacy Shield or (3) The personal data is transferred to a company which is required by our contract with them only to deal with the data in accordance with our instructions and to maintain appropriate security to protect the personal data which we are satisfied they have or (4) We are obliged to provide the personal data to a government / public authority in order to provide your travel arrangements. We will not, however, pass any information on to any person who is not responsible for part of your travel arrangements unless we are legally obliged to do.

8.1 Lawful basis for processing your data –

Consent; We rely on your consent to send you marketing messages. You can withdraw your consent at any time using the link on any marketing email we send you, using the opt out code on any SMS we send you, or by writing to us at – The Data Controller, Dawling Travel, 70 West Green Road, London, N15 5NS.

Contract; Our use of your data will often be because of a contract between us – in relation to fulfilling your travel requirements. Data is retained for up to seven years from the last day of your travel arrangements.

Legal Obligations; The regulatory processes we must fulfil in order to operate, for example accounting & audits. Again this information is typically kept for 7 years.

Legitimate Interests; We use customer and booking data to manage our business and processes.

8.2 Marketing

We would like to send you details of products and services which we feel may be of interest to you. If you have consented to receive marketing, you can opt out at any time using the link on any marketing email we send you, using the opt out code on any SMS we send you, or by writing to us at – The Data Controller, Dawling Travel, 70 West Green Road, London, N15 5NS.

8.3 Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email info@dawlingtravel.com, or write to us at the following address - The Data Controller,  Dawling Travel, 70 West Green Road, London, N15 5NS. We will endeavour to ensure your personal information is accurate and up to date and you may contact us to correct or remove information you think is inaccurate.

8.4 Website Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of our websites. For further information about cookies and how to disable them please go to: www.aboutcookies.org or www.allaboutcookies.org.

 

9. GENERAL

9.1 These Conditions constitute the entire agreement between you and us relating to your use of the Website, supersede any previous agreement or understanding and may not be varied by you.  All other terms and conditions, express or implied by statute or otherwise, but subject to clauses 1 above and 8.2 below, are excluded to the fullest extent permitted by law.

9.2 You acknowledge that we may modify these Conditions at any time for any reason.

9.3 In these Conditions words importing gender include each other gender; references to persons include bodies corporate, firms and unincorporated associations; and the singular includes the plural and vice versa.

 

Our privacy policy was last updated 1 May 2018.

If you have any questions about our privacy policy or information we hold about you please write to us – The Data Controller,  Dawling Travel, 70 West Green Road, London, N15 5NS.